Orders and membership

Even though we call it a grocery, ELSE is not a shop you come in and buy whatever you want whenever you want. So that we can handle the stock of goods, the perishable goods and the accounts, you need to order what you want to buy on our website.

Step 1 : Order

1. Browse the list of available goods and fill your cart.
2. Confirm your order. It will then appear as validated on the website and will be sent to our suppliers.
   • Be mindful of these deadlines : Bread, fresh fruits and vegetables orders must be confirmed before 17:00 on Sunday, and the AMAP baskets before midnight on Sunday.
   • All dry/non-perishable products, such as those in bulk, can be picked up at any time during our opening hours without a prior order.

Step 2 : Pick up your products

Your account is only charged when you pick up your order at the store. ELSE has several suppliers, so the delivery schedule varies depending on the products :

• Bulk and non-perishable products : Available at all times, can be picked up without a prior order.
• Fruits, vegetables and AMAP : From Tuesday evening.
• Bread and cookies : From Wednesday noon.
• Surplus : From Thursday evening (come and buy what we have left without ordering !).

Don't forget to let us know if you cannot pick up your order on the day of delivery. Any validated order is due, unless it has been resold to another member.

F.A.Q.

Do I have to pay a contribution before I order?

While the total amount of your orders does not exceed 15€ , you don't need to pay any contribution.
Any person wanting to order on a regular basis must join the organisation by paying a contribution, with a yearly renewal. The contribution is set to 3€ for students, 5€ for the staff working on the campus, and 7€ for groups of people (student organisations, ...).

What should I do if I cannot pick my order on Wednesday?

Contact us by email or come see us at the grocery store before then. We will keep your order apart if you are sure you can come and pick it before the end of the week.

How can I help run the grocery?

We regularly need volunteers to help us distribute the orders, clean the shop or for the maintenance of the website. Don't hesitate to tell us if you want to help, you will be most welcomed!

How can I unsubscribe?

All you have to do is tell us. All the money on your personnal account will be refunded, for example by cheque.